Two Reservists coming home from Afghanistan complained on YouTube that Delta charged their unit more than $2,800 in excess baggage fees. More than 200,000 views later, Delta has apologized and changed its policy to allow soldiers to travel with a fourth bag for free.
The two soldiers, Staff Sgts. Fred Hilliker and Robert O’Hair, have become overnight Internet celebrities. Hilliker and O’Hair are deployed with the 95th Infantry Division, a Reserve unit in Georgia. They say in the video that they were ultimately bound for Fort Polk, La.